SHIPPING, RETURNS AND EXCHANGES
PLEASE NOTE: The best way to contact us is through CHAT WITH US, found at the bottom of our homepage. It comes directly to my cellphone. It is impossible to reply back to everyone in a timely manner via all the channels including Pinterest, Instagram, Facebook, emails to our personal pages and our shops page. If you prefer not calling us on the phone. Chat is where it's at!!! We're here 10-5 Tuesday - Saturday. If we don't answer during these times we either have a shop full of customers or we're in a photoshoot,
We will respond ASAP.
We hope you are happy with your purchase! However, we know that not every purchase will fit & returns are sometimes necessary. Should you need to return anything, we are here to make your return process as easy as possible. All returns are for exchange/store credit only.
No funds will be refunded under any circumstances. By engaging in any transaction with Absolutely Abigail's LLC, you agree to this Refund/Exchange Policy.
After 10 days, we are unable to accept returns on online purchases.
We utilize UPS for all of our shipping needs. There is a flat shipping and handling fee of $12.00. That provides you with ground shipping. If you'd like a faster delivery option I'd be happy to assist you with the current prices on UPS's site.
All orders are processed and typically shipped within a day. If you order on a Friday, it will go out Tuesday.
- Orders will not be delivered to P.O. Boxes.
- There is a small chance that merchandise is being sold in our brick & mortar store simultaneous to online purchases being finalized. If this occurs, a Web Sales Associate will inform the customer and give a refund in full for the merchandise.
Lets talk returns...
Merchandise must be unworn, unwashed and in their original condition with all tags attached. Yes, we are pet friendly, but our clothing will not be approved for a return with pet hair or cigarette smell/odors. Your box will be sent back that very day. We will ask you to cover the delivery cost.
Refunds are contingent upon inspection of the item once we receive it. Abigail's reserves the right to refuse a return, if merchandise received is not in its original condition or outside the 10 day policy.
Please include a copy of your packing slip.
Returns Will Only Be Accepted For Store Credit or an Exchange.
- Sale Items are FINAL
- No Returns on Jewelry- No Exceptions.
How do I return or exchange an item?
Should you need a return label please call us at 318-219-0788 or let me know via “ Chat with me “ on the bottom of our home page and i can email you a label.
We are happy to exchange items in perfect condition with price tags attached.
The most effective way to make an exchange is to purchase your next order online. Once we receive and inspect your return, the amount will be credited back to your original payment minus 10 dollars for the return label.
If you’re not ready to use your credit right away you'll be given a store credit and the amount will be emailed to you.
you have two years to use your credit. We think that’s fair, that gives you plenty of seasons to choose a replacement.
DAMAGED/DEFECTIVE ITEMS OR INCORRECT ORDERS:
Our team checks all items for any damages or defects prior to shipping and we also inspect for accuracy, but we are human and know that we sometimes make mistakes. So, if you happen to receive an item that is damaged or defective or believe something is missing from your order, this is for you!
- Damages must be reported to us prior to wearing the garment. Tags must still be attached.
- All responses must be made within 3 days of receiving your order by either email, phone call or leaving us a message in order to be accepted.
- Please contact us immediately at 318-219-0788, we will have you provide us with a picture of the damaged/defective area. Please include your first and last name and order number.
- If something is missing from your order please call immediately and we will cross check with our inventory for accuracy.
Shipping Your Orders;
Once your order has shipped, you will receive an email confirmation that will include the tracking number for your package. Please give 24- 72 hours before its activated.
FYI: UPS Does not accept P.O. Boxes as a delivery address.
Should you have any other queries about returns and exchanges do not hesitate to contact our help team by telephone 318-219-0788